Why work with a Designer?

Companies that earn $1 billion a year will see an average gain of $700 million within three years of investing in customer experience.

Companies that use tools like customer journey maps reduce their cost of service by 15-20%.

Of companies that work to improve their customer experience report an increase in their revenue.

Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.

Of customers who say they had a great experience will make another purchase from the company, compared to 18% of customers who had a very poor experience.

Customers tell an average of nine people about a positive experience with a brand, but they tell 16 people about a negative experience.

Of customers say customer service is important in their choice of loyalty to a brand.

Customers are likely to spend 140% more after a positive experience than customers who report negative experiences.